StubHub vs. Lamb of God | Matt Connarton Unleashed [10:05]

0:00 Speaker 1: I wanted to, you know, I did mention some music

0:03 Speaker 1: news and it's funny. I had forgotten about this something

0:06 Speaker 1: that happened recently, a couple weeks ago. And then we

0:08 Speaker 1: have a couple things that are a little more recent.

0:10 Speaker 1: But in case you missed this story, this is kind

0:13 Speaker 1: of fun. This happened closer to the beginning of the month.

0:16 Speaker 1: But what reminded me of it is one of the

0:18 Speaker 1: bands playing tonight with Pulsifier a Jewel, happens to be

0:21 Speaker 1: a Lamb of God tribute band, and Lamb of God

0:25 Speaker 1: was in the news recently for kind of a silly reason.

0:27 Speaker 2: But here's what happened. So this is from Billboard dot Com.

0:31 Speaker 1: StubHub apologizes after mistakenly listing Lamb of God as Christian concert.

0:38 Speaker 2: The metal bands frontman joked about.

0:40 Speaker 1: The mistake on his social media So if you miss this,

0:42 Speaker 1: here's what happened. So heavy metal fans in South Carolina

0:46 Speaker 1: were disappointed to discover that the Lamb of God concert

0:49 Speaker 1: they expected was actually a performance about the birth of

0:53 Speaker 1: Jesus Christ, you know, because it was Christmas time. Ticket

0:57 Speaker 1: reseller stub Hub apologized on My one Day December twenty

1:01 Speaker 1: second after accidentally listing the Virginia based rock band instead

1:06 Speaker 1: of Christian musician Andrew Peterson's Behold the Lamb of God,

1:11 Speaker 1: a concert featuring music about the stories of Christ, held

1:14 Speaker 1: at the Spartanburg Memorial Auditorium on December twentieth. So just

1:19 Speaker 1: to be clear, Just to be clear, So it was

1:22 Speaker 1: not that this production was also called Lamb of God.

1:27 Speaker 1: The name of the production. The full name of the

1:30 Speaker 1: production was Andrew Peterson's Behold the Lamb of God, not

1:36 Speaker 1: simply Lamb of God. But stub Hub put it on

1:40 Speaker 1: their website as simply Lamb of God. So they were

1:44 Speaker 1: clearly derelict in this. It says here again, this is

1:49 Speaker 1: from Billboard dot Com. In the days leading up to

1:52 Speaker 1: Peterson's show, the stub Hub listing featured a photo of

1:56 Speaker 1: Lamb of God frontman Randy Blythe and listed the concert

2:02 Speaker 1: as a top trending event at the Spartanburg Memorial Auditorium.

2:07 Speaker 1: According to CBS affiliate WSPA in Spartanburg. Yeah, so not

2:13 Speaker 1: only did they screw up. I don't know if this

2:15 Speaker 1: is an AI. I think maybe they let AI do

2:18 Speaker 1: their listings.

2:19 Speaker 2: I don't know.

2:20 Speaker 1: But not only did they list it as simply Lamb

2:23 Speaker 1: of God, but they actually put a picture of the

2:25 Speaker 1: lead singer.

2:26 Speaker 2: Of Lamb of God.

2:28 Speaker 1: So, you know, anyone who bought tickets to this, you

2:33 Speaker 1: know it's not it's certainly not on them. It's not

2:36 Speaker 1: you know, sometimes consumers don't pay attention to what they're buying, certainly.

2:41 Speaker 2: But that's not the case here. This was. This could

2:44 Speaker 2: not have.

2:45 Speaker 1: Been more misleading, I say misleading. I don't think it

2:48 Speaker 1: was intentional. I don't think stub hub was trying to

2:51 Speaker 1: intentionally builk anyone out of their ticket money by selling

2:55 Speaker 1: them a show that was not what they not as advertised.

2:59 Speaker 1: I don't think that was what was going on here,

3:01 Speaker 1: because I mean, even if that was something nefarious that

3:04 Speaker 1: someone was doing, it would have you know, they would

3:07 Speaker 1: have to have they would have to have known it

3:08 Speaker 1: was going to blow up in their faces pretty quick.

3:10 Speaker 1: So just very very sloppy, it says here. After realizing

3:15 Speaker 1: the error, stub Hub apologized for the confusion and offered

3:19 Speaker 1: refunds for anyone who purchased tickets to the show. A

3:22 Speaker 1: stub Hub spokesperson said, quote, we acknowledge the listing for

3:27 Speaker 1: the December twentieth event at Spartanburg Memorial Auditorium was misleading

3:33 Speaker 1: and apologized for the confusion this caused. Ahead of the show,

3:36 Speaker 1: we updated the event page and reached out to customers

3:39 Speaker 1: to clarify the event details. Anyone who purchased tickets under

3:42 Speaker 1: the impression this was a different performance is encouraged to

3:45 Speaker 1: contact us. We'll honor a refund under our Fan protect guarantee. Unquote.

3:54 Speaker 1: That was their their statement. It is interesting to me,

4:04 Speaker 1: there's no Maybe I'm nitpicking, but I always wonder about

4:08 Speaker 1: this kind of thing. It's always interesting how things are worded.

4:14 Speaker 1: I'm always curious about this because you know, I'm sure

4:19 Speaker 1: that whatever statement stub Hub has to put out publicly

4:24 Speaker 1: in a situation like this, it probably has to go

4:26 Speaker 1: through the legal team. The legal team or whoever represents

4:31 Speaker 1: stub Hub legally probably has to approve it, sign off

4:33 Speaker 1: on it. There's no apology in here, and again, maybe

4:39 Speaker 1: I'm nitpicking, but there is no apology. You know, there's

4:44 Speaker 1: not even a simple we regret the error or we

4:49 Speaker 1: apologize for any confusion. There's nothing. There's an acknowledgement, but

4:55 Speaker 1: that's not the same thing as an apology. You know,

4:58 Speaker 1: someone can acknowledge they've done something wrong. You know, Oh,

5:03 Speaker 1: I realized that wasn't the right thing to do. And

5:06 Speaker 1: then the words that you might expect to follow that

5:09 Speaker 1: are I'm sorry. I realized that wasn't the right thing

5:11 Speaker 1: to do. I'm sorry. That's how normal people talk. But

5:15 Speaker 1: this is written in a way that there's no I'm sorry,

5:17 Speaker 1: there's no apology. It's just we acknowledge, we acknowledge the

5:21 Speaker 1: listing was misleading. They don't even say it was incorrect,

5:27 Speaker 1: because it was it was advertising a completely different show.

5:31 Speaker 1: It says was misleading. Oh, you know what, I'm sorry.

5:34 Speaker 1: It does say apologize and apologize for the confusion this caused. Okay,

5:39 Speaker 1: but notice they don't say we apologize for our mistake.

5:42 Speaker 1: They say we apologize for the confusion this caused. And again,

5:49 Speaker 1: maybe I'm nitpicking, but you know, I'm sure a lawyer

5:53 Speaker 1: had to approve that and probably said, don't say we're

5:59 Speaker 1: sorry or our mistake, just say we're we're sorry for

6:03 Speaker 1: any confusion.

6:04 Speaker 2: Kind of like, you know what that reminds me of.

6:05 Speaker 1: It's like when somebody says, like, like say somebody does

6:09 Speaker 1: something bad to you, say somebody says something rude to you, right,

6:14 Speaker 1: And then they apologize, but instead of saying I'm sorry

6:19 Speaker 1: about what I said or I apologize I was rude

6:21 Speaker 1: to you, they say i'm sorry if you were bothered

6:25 Speaker 1: by what I said, or I'm sorry if I offended you. Right.

6:29 Speaker 1: It's sort of a way of it's sort of like

6:30 Speaker 1: a sorry, not sorry. It's a way of saying i'm

6:32 Speaker 1: sorry if because because it's it's you know, it's a

6:37 Speaker 1: way of putting the blame on you, right. And I

6:42 Speaker 1: don't know if when people do that, if they even

6:44 Speaker 1: necessarily realize consciously in the moment that they're doing that.

6:47 Speaker 1: It might be a subconscious thing. But when someone does

6:51 Speaker 1: that when they say i'm sorry if or i'm sorry

6:54 Speaker 1: you were offended by my words, what they're really doing. Again,

6:58 Speaker 1: they might not even mean to do it. It might

7:00 Speaker 1: be a subconscious thing, but what they're really doing is

7:03 Speaker 1: they're putting the blame on you. It's your fault that

7:06 Speaker 1: you were offended, right, I'm sorry you took that the

7:09 Speaker 1: wrong way. You know. It's sort of a way of apologizing,

7:12 Speaker 1: but not really. And I feel like a statement like

7:15 Speaker 1: this is, well, we're sorry if.

7:18 Speaker 2: There was any confusion.

7:19 Speaker 1: No, you should be sorry that you listed the wrong show,

7:24 Speaker 1: You listed completely the wrong show.

7:26 Speaker 2: You should say, we're sorry, we made a mistake. No

7:29 Speaker 2: harm in that.

7:30 Speaker 1: But again, a lawyer might look at that and say,

7:34 Speaker 1: don't acknowledge. It's like when you get into a car accident,

7:38 Speaker 1: you're never no matter how much it might be your fault.

7:42 Speaker 1: What does what would the insurance company always say, don't acknowledge? Well,

7:47 Speaker 1: I don't know if the insurance company says it, but

7:49 Speaker 1: not literally. I don't think insurance companies actually say that.

7:52 Speaker 1: They probably can't say it legally directly. But what does

7:56 Speaker 1: everyone always say? Never admit fault, Never admit fault, Let

7:59 Speaker 1: the insurance company handle it. You never say I'm sorry.

8:04 Speaker 1: You know, I'm sorry I ran that red light and

8:06 Speaker 1: t boned you and wrecked your car and your passenger

8:09 Speaker 1: is on their way to the emergency room.

8:11 Speaker 2: You know you don't say that, right right? They never

8:14 Speaker 2: say that.

8:15 Speaker 1: You never admit fault, not and I'm sorry, nothing, You

8:18 Speaker 1: just you know, oops, But you let the insurance company

8:22 Speaker 1: handle it because you don't want to be uh, you

8:24 Speaker 1: don't want to put yourself in a bad position. I

8:26 Speaker 1: feel like this is kind of that. I also think

8:29 Speaker 1: it's interesting that in the statement it says anyone who

8:33 Speaker 1: purchased tickets under the impression this was a different performance

8:37 Speaker 1: is encouraged to contact us.

8:39 Speaker 2: That is weak.

8:41 Speaker 1: No, you should not encourage them to contact you. You

8:44 Speaker 1: should be sending an email to every single person who

8:47 Speaker 1: purchased a ticket to this event and say if if

8:52 Speaker 1: you purchase these tickets in error, we would like to

8:54 Speaker 1: refund you. You should be you know it's your fault,

8:57 Speaker 1: stub Hub. You should the honest should be on you

9:00 Speaker 1: contact each each individual who made a purchase and say

9:07 Speaker 1: we'd like to offer you a refund if this was

9:10 Speaker 1: the wrong event. You should take the initiative. In my opinion,

9:15 Speaker 1: so let's see. Oh. It also says here in the

9:19 Speaker 1: article Lamb of God's Blithe Again. The lead singer from

9:22 Speaker 1: Randy Blythe from Lamb of God took notice of the

9:25 Speaker 1: mistake and joked about it on his Instagram story, reposting

9:29 Speaker 1: news reports about the mix up.

9:31 Speaker 2: Oopsie the Rocker wrote over.

9:32 Speaker 1: One story while commenting Merry Christmas, Spartanburg on another and

9:38 Speaker 1: I was reading something too about I guess. He said

9:40 Speaker 1: in another interview that this is not the first time

9:43 Speaker 1: and probably won't be the last time something like this

9:46 Speaker 1: has happened. But there you go. But for anyone who

9:51 Speaker 1: purchased take Us to that show, I hope you took

9:55 Speaker 1: advantage of getting a refund from StubHub, who you know

10:00 Speaker 1: so graciously offered you a refund if there was any confusion,