StubHub vs. Lamb of God | Matt Connarton Unleashed [10:05]

0:00 Speaker 1: I wanted to, you know, I did mention some music news and it's funny. I had forgotten about this something that happened recently, a couple weeks ago. And then we have a couple things that are a little more recent. But in case you missed this story, this is kind of fun. This happened closer to the beginning of the month. But what reminded me of it is one of the bands playing tonight with Pulsifier a Jewel, happens to be a Lamb of God tribute band, and Lamb of God was in the news recently for kind of a silly reason.

0:27 Speaker 2: But here's what happened. So this is from Billboard dot Com.

0:31 Speaker 1: StubHub apologizes after mistakenly listing Lamb of God as Christian concert.

0:38 Speaker 2: The metal bands frontman joked about.

0:40 Speaker 1: The mistake on his social media So if you miss this, here's what happened. So heavy metal fans in South Carolina were disappointed to discover that the Lamb of God concert they expected was actually a performance about the birth of Jesus Christ, you know, because it was Christmas time. Ticket reseller stub Hub apologized on My one Day December twenty second after accidentally listing the Virginia based rock band instead of Christian musician Andrew Peterson's Behold the Lamb of God, a concert featuring music about the stories of Christ, held at the Spartanburg Memorial Auditorium on December twentieth.

1:18 Speaker 1: So just to be clear, Just to be clear, So it was not that this production was also called Lamb of God. The name of the production. The full name of the production was Andrew Peterson's Behold the Lamb of God, not simply Lamb of God. But stub Hub put it on their website as simply Lamb of God. So they were clearly derelict in this. It says here again, this is from Billboard dot Com. In the days leading up to Peterson's show, the stub Hub listing featured a photo of Lamb of God frontman Randy Blythe and listed the concert as a top trending event at the Spartanburg Memorial Auditorium.

2:07 Speaker 1: According to CBS affiliate WSPA in Spartanburg. Yeah, so not only did they screw up. I don't know if this is an AI. I think maybe they let AI do their listings.

2:19 Speaker 2: I don't know.

2:20 Speaker 1: But not only did they list it as simply Lamb of God, but they actually put a picture of the lead singer.

2:26 Speaker 2: Of Lamb of God.

2:28 Speaker 1: So, you know, anyone who bought tickets to this, you know it's not it's certainly not on them. It's not you know, sometimes consumers don't pay attention to what they're buying, certainly.

2:41 Speaker 2: But that's not the case here. This was. This could not have.

2:45 Speaker 1: Been more misleading, I say misleading. I don't think it was intentional. I don't think stub hub was trying to intentionally builk anyone out of their ticket money by selling them a show that was not what they not as advertised. I don't think that was what was going on here, because I mean, even if that was something nefarious that someone was doing, it would have you know, they would have to have they would have to have known it was going to blow up in their faces pretty quick. So just very very sloppy, it says here.

3:14 Speaker 1: After realizing the error, stub Hub apologized for the confusion and offered refunds for anyone who purchased tickets to the show. A stub Hub spokesperson said, quote, we acknowledge the listing for the December twentieth event at Spartanburg Memorial Auditorium was misleading and apologized for the confusion this caused. Ahead of the show, we updated the event page and reached out to customers to clarify the event details. Anyone who purchased tickets under the impression this was a different performance is encouraged to contact us.

3:46 Speaker 1: We'll honor a refund under our Fan protect guarantee. Unquote. That was their their statement. It is interesting to me,

4:04 Speaker 1: there's no Maybe I'm nitpicking, but I always wonder about this kind of thing. It's always interesting how things are worded. I'm always curious about this because you know, I'm sure that whatever statement stub Hub has to put out publicly in a situation like this, it probably has to go through the legal team. The legal team or whoever represents stub Hub legally probably has to approve it, sign off on it. There's no apology in here, and again, maybe I'm nitpicking, but there is no apology. You know, there's not even a simple we regret the error or we apologize for any confusion.

4:51 Speaker 1: There's nothing. There's an acknowledgement, but that's not the same thing as an apology. You know, someone can acknowledge they've done something wrong. You know, Oh, I realized that wasn't the right thing to do. And then the words that you might expect to follow that are I'm sorry. I realized that wasn't the right thing to do. I'm sorry. That's how normal people talk. But this is written in a way that there's no I'm sorry, there's no apology. It's just we acknowledge, we acknowledge the listing was misleading.

5:23 Speaker 1: They don't even say it was incorrect, because it was it was advertising a completely different show. It says was misleading. Oh, you know what, I'm sorry. It does say apologize and apologize for the confusion this caused. Okay, but notice they don't say we apologize for our mistake. They say we apologize for the confusion this caused. And again, maybe I'm nitpicking, but you know, I'm sure a lawyer had to approve that and probably said, don't say we're sorry or our mistake, just say we're we're sorry for any confusion.

6:04 Speaker 2: Kind of like, you know what that reminds me of.

6:05 Speaker 1: It's like when somebody says, like, like say somebody does something bad to you, say somebody says something rude to you, right, And then they apologize, but instead of saying I'm sorry about what I said or I apologize I was rude to you, they say i'm sorry if you were bothered by what I said, or I'm sorry if I offended you. Right. It's sort of a way of it's sort of like a sorry, not sorry. It's a way of saying i'm sorry if because because it's it's you know, it's a way of putting the blame on you, right.

6:41 Speaker 1: And I don't know if when people do that, if they even necessarily realize consciously in the moment that they're doing that. It might be a subconscious thing. But when someone does that when they say i'm sorry if or i'm sorry you were offended by my words, what they're really doing. Again, they might not even mean to do it. It might be a subconscious thing, but what they're really doing is they're putting the blame on you. It's your fault that you were offended, right, I'm sorry you took that the wrong way.

7:09 Speaker 1: You know. It's sort of a way of apologizing, but not really. And I feel like a statement like this is, well, we're sorry if.

7:18 Speaker 2: There was any confusion.

7:19 Speaker 1: No, you should be sorry that you listed the wrong show, You listed completely the wrong show.

7:26 Speaker 2: You should say, we're sorry, we made a mistake. No harm in that.

7:30 Speaker 1: But again, a lawyer might look at that and say, don't acknowledge. It's like when you get into a car accident, you're never no matter how much it might be your fault. What does what would the insurance company always say, don't acknowledge? Well, I don't know if the insurance company says it, but not literally. I don't think insurance companies actually say that. They probably can't say it legally directly. But what does everyone always say? Never admit fault, Never admit fault, Let the insurance company handle it.

8:02 Speaker 1: You never say I'm sorry. You know, I'm sorry I ran that red light and t boned you and wrecked your car and your passenger is on their way to the emergency room.

8:11 Speaker 2: You know you don't say that, right right? They never say that.

8:15 Speaker 1: You never admit fault, not and I'm sorry, nothing, You just you know, oops, But you let the insurance company handle it because you don't want to be uh, you don't want to put yourself in a bad position. I feel like this is kind of that. I also think it's interesting that in the statement it says anyone who purchased tickets under the impression this was a different performance is encouraged to contact us.

8:39 Speaker 2: That is weak.

8:41 Speaker 1: No, you should not encourage them to contact you. You should be sending an email to every single person who purchased a ticket to this event and say if if you purchase these tickets in error, we would like to refund you. You should be you know it's your fault, stub Hub. You should the honest should be on you contact each each individual who made a purchase and say we'd like to offer you a refund if this was the wrong event. You should take the initiative. In my opinion, so let's see. Oh. It also says here in the article Lamb of God's Blithe Again.

9:21 Speaker 1: The lead singer from Randy Blythe from Lamb of God took notice of the mistake and joked about it on his Instagram story, reposting news reports about the mix up.

9:31 Speaker 2: Oopsie the Rocker wrote over.

9:32 Speaker 1: One story while commenting Merry Christmas, Spartanburg on another and I was reading something too about I guess. He said in another interview that this is not the first time and probably won't be the last time something like this has happened. But there you go. But for anyone who purchased take Us to that show, I hope you took advantage of getting a refund from StubHub, who you know so graciously offered you a refund if there was any confusion,