Field Dispatch
StubHub vs. Lamb of God | Matt Connarton Unleashed [10:05]
Speaker 1: I wanted to, you know, I did mention some music
Speaker 1: news and it's funny. I had forgotten about this something
Speaker 1: that happened recently, a couple weeks ago. And then we
Speaker 1: have a couple things that are a little more recent.
Speaker 1: But in case you missed this story, this is kind
Speaker 1: of fun. This happened closer to the beginning of the month.
Speaker 1: But what reminded me of it is one of the
Speaker 1: bands playing tonight with Pulsifier a Jewel, happens to be
Speaker 1: a Lamb of God tribute band, and Lamb of God
Speaker 1: was in the news recently for kind of a silly reason.
Speaker 2: But here's what happened. So this is from Billboard dot Com.
Speaker 1: StubHub apologizes after mistakenly listing Lamb of God as Christian concert.
Speaker 2: The metal bands frontman joked about.
Speaker 1: The mistake on his social media So if you miss this,
Speaker 1: here's what happened. So heavy metal fans in South Carolina
Speaker 1: were disappointed to discover that the Lamb of God concert
Speaker 1: they expected was actually a performance about the birth of
Speaker 1: Jesus Christ, you know, because it was Christmas time. Ticket
Speaker 1: reseller stub Hub apologized on My one Day December twenty
Speaker 1: second after accidentally listing the Virginia based rock band instead
Speaker 1: of Christian musician Andrew Peterson's Behold the Lamb of God,
Speaker 1: a concert featuring music about the stories of Christ, held
Speaker 1: at the Spartanburg Memorial Auditorium on December twentieth. So just
Speaker 1: to be clear, Just to be clear, So it was
Speaker 1: not that this production was also called Lamb of God.
Speaker 1: The name of the production. The full name of the
Speaker 1: production was Andrew Peterson's Behold the Lamb of God, not
Speaker 1: simply Lamb of God. But stub Hub put it on
Speaker 1: their website as simply Lamb of God. So they were
Speaker 1: clearly derelict in this. It says here again, this is
Speaker 1: from Billboard dot Com. In the days leading up to
Speaker 1: Peterson's show, the stub Hub listing featured a photo of
Speaker 1: Lamb of God frontman Randy Blythe and listed the concert
Speaker 1: as a top trending event at the Spartanburg Memorial Auditorium.
Speaker 1: According to CBS affiliate WSPA in Spartanburg. Yeah, so not
Speaker 1: only did they screw up. I don't know if this
Speaker 1: is an AI. I think maybe they let AI do
Speaker 1: their listings.
Speaker 2: I don't know.
Speaker 1: But not only did they list it as simply Lamb
Speaker 1: of God, but they actually put a picture of the
Speaker 1: lead singer.
Speaker 2: Of Lamb of God.
Speaker 1: So, you know, anyone who bought tickets to this, you
Speaker 1: know it's not it's certainly not on them. It's not
Speaker 1: you know, sometimes consumers don't pay attention to what they're buying, certainly.
Speaker 2: But that's not the case here. This was. This could
Speaker 2: not have.
Speaker 1: Been more misleading, I say misleading. I don't think it
Speaker 1: was intentional. I don't think stub hub was trying to
Speaker 1: intentionally builk anyone out of their ticket money by selling
Speaker 1: them a show that was not what they not as advertised.
Speaker 1: I don't think that was what was going on here,
Speaker 1: because I mean, even if that was something nefarious that
Speaker 1: someone was doing, it would have you know, they would
Speaker 1: have to have they would have to have known it
Speaker 1: was going to blow up in their faces pretty quick.
Speaker 1: So just very very sloppy, it says here. After realizing
Speaker 1: the error, stub Hub apologized for the confusion and offered
Speaker 1: refunds for anyone who purchased tickets to the show. A
Speaker 1: stub Hub spokesperson said, quote, we acknowledge the listing for
Speaker 1: the December twentieth event at Spartanburg Memorial Auditorium was misleading
Speaker 1: and apologized for the confusion this caused. Ahead of the show,
Speaker 1: we updated the event page and reached out to customers
Speaker 1: to clarify the event details. Anyone who purchased tickets under
Speaker 1: the impression this was a different performance is encouraged to
Speaker 1: contact us. We'll honor a refund under our Fan protect guarantee. Unquote.
Speaker 1: That was their their statement. It is interesting to me,
Speaker 1: there's no Maybe I'm nitpicking, but I always wonder about
Speaker 1: this kind of thing. It's always interesting how things are worded.
Speaker 1: I'm always curious about this because you know, I'm sure
Speaker 1: that whatever statement stub Hub has to put out publicly
Speaker 1: in a situation like this, it probably has to go
Speaker 1: through the legal team. The legal team or whoever represents
Speaker 1: stub Hub legally probably has to approve it, sign off
Speaker 1: on it. There's no apology in here, and again, maybe
Speaker 1: I'm nitpicking, but there is no apology. You know, there's
Speaker 1: not even a simple we regret the error or we
Speaker 1: apologize for any confusion. There's nothing. There's an acknowledgement, but
Speaker 1: that's not the same thing as an apology. You know,
Speaker 1: someone can acknowledge they've done something wrong. You know, Oh,
Speaker 1: I realized that wasn't the right thing to do. And
Speaker 1: then the words that you might expect to follow that
Speaker 1: are I'm sorry. I realized that wasn't the right thing
Speaker 1: to do. I'm sorry. That's how normal people talk. But
Speaker 1: this is written in a way that there's no I'm sorry,
Speaker 1: there's no apology. It's just we acknowledge, we acknowledge the
Speaker 1: listing was misleading. They don't even say it was incorrect,
Speaker 1: because it was it was advertising a completely different show.
Speaker 1: It says was misleading. Oh, you know what, I'm sorry.
Speaker 1: It does say apologize and apologize for the confusion this caused. Okay,
Speaker 1: but notice they don't say we apologize for our mistake.
Speaker 1: They say we apologize for the confusion this caused. And again,
Speaker 1: maybe I'm nitpicking, but you know, I'm sure a lawyer
Speaker 1: had to approve that and probably said, don't say we're
Speaker 1: sorry or our mistake, just say we're we're sorry for
Speaker 1: any confusion.
Speaker 2: Kind of like, you know what that reminds me of.
Speaker 1: It's like when somebody says, like, like say somebody does
Speaker 1: something bad to you, say somebody says something rude to you, right,
Speaker 1: And then they apologize, but instead of saying I'm sorry
Speaker 1: about what I said or I apologize I was rude
Speaker 1: to you, they say i'm sorry if you were bothered
Speaker 1: by what I said, or I'm sorry if I offended you. Right.
Speaker 1: It's sort of a way of it's sort of like
Speaker 1: a sorry, not sorry. It's a way of saying i'm
Speaker 1: sorry if because because it's it's you know, it's a
Speaker 1: way of putting the blame on you, right. And I
Speaker 1: don't know if when people do that, if they even
Speaker 1: necessarily realize consciously in the moment that they're doing that.
Speaker 1: It might be a subconscious thing. But when someone does
Speaker 1: that when they say i'm sorry if or i'm sorry
Speaker 1: you were offended by my words, what they're really doing. Again,
Speaker 1: they might not even mean to do it. It might
Speaker 1: be a subconscious thing, but what they're really doing is
Speaker 1: they're putting the blame on you. It's your fault that
Speaker 1: you were offended, right, I'm sorry you took that the
Speaker 1: wrong way. You know. It's sort of a way of apologizing,
Speaker 1: but not really. And I feel like a statement like
Speaker 1: this is, well, we're sorry if.
Speaker 2: There was any confusion.
Speaker 1: No, you should be sorry that you listed the wrong show,
Speaker 1: You listed completely the wrong show.
Speaker 2: You should say, we're sorry, we made a mistake. No
Speaker 2: harm in that.
Speaker 1: But again, a lawyer might look at that and say,
Speaker 1: don't acknowledge. It's like when you get into a car accident,
Speaker 1: you're never no matter how much it might be your fault.
Speaker 1: What does what would the insurance company always say, don't acknowledge? Well,
Speaker 1: I don't know if the insurance company says it, but
Speaker 1: not literally. I don't think insurance companies actually say that.
Speaker 1: They probably can't say it legally directly. But what does
Speaker 1: everyone always say? Never admit fault, Never admit fault, Let
Speaker 1: the insurance company handle it. You never say I'm sorry.
Speaker 1: You know, I'm sorry I ran that red light and
Speaker 1: t boned you and wrecked your car and your passenger
Speaker 1: is on their way to the emergency room.
Speaker 2: You know you don't say that, right right? They never
Speaker 2: say that.
Speaker 1: You never admit fault, not and I'm sorry, nothing, You
Speaker 1: just you know, oops, But you let the insurance company
Speaker 1: handle it because you don't want to be uh, you
Speaker 1: don't want to put yourself in a bad position. I
Speaker 1: feel like this is kind of that. I also think
Speaker 1: it's interesting that in the statement it says anyone who
Speaker 1: purchased tickets under the impression this was a different performance
Speaker 1: is encouraged to contact us.
Speaker 2: That is weak.
Speaker 1: No, you should not encourage them to contact you. You
Speaker 1: should be sending an email to every single person who
Speaker 1: purchased a ticket to this event and say if if
Speaker 1: you purchase these tickets in error, we would like to
Speaker 1: refund you. You should be you know it's your fault,
Speaker 1: stub Hub. You should the honest should be on you
Speaker 1: contact each each individual who made a purchase and say
Speaker 1: we'd like to offer you a refund if this was
Speaker 1: the wrong event. You should take the initiative. In my opinion,
Speaker 1: so let's see. Oh. It also says here in the
Speaker 1: article Lamb of God's Blithe Again. The lead singer from
Speaker 1: Randy Blythe from Lamb of God took notice of the
Speaker 1: mistake and joked about it on his Instagram story, reposting
Speaker 1: news reports about the mix up.
Speaker 2: Oopsie the Rocker wrote over.
Speaker 1: One story while commenting Merry Christmas, Spartanburg on another and
Speaker 1: I was reading something too about I guess. He said
Speaker 1: in another interview that this is not the first time
Speaker 1: and probably won't be the last time something like this
Speaker 1: has happened. But there you go. But for anyone who
Speaker 1: purchased take Us to that show, I hope you took
Speaker 1: advantage of getting a refund from StubHub, who you know
Speaker 1: so graciously offered you a refund if there was any confusion,
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