Ticketmaster lawsuit over privacy concerns | Matt Connarton Unleaashed

0:00 Speaker 1: Ticketmaster faces lawsuit over alleged website tracking and surveillance stools.

0:06 Speaker 1: This is from Music Businessworldwide dot com.

0:10 Speaker 2: I feel like.

0:12 Speaker 1: Whenever we talk about lawsuits in the music industry, Ticketmaster's

0:15 Speaker 1: name comes.

0:15 Speaker 2: Up a lot, a lot, a lot.

0:17 Speaker 1: They're constantly getting yes, yes, here's the well, here's the

0:23 Speaker 1: newest thing. A new class action lawsuit has been filed

0:26 Speaker 1: against Ticketmaster, a leegendist website deploys unauthorized surveillance tools that

0:30 Speaker 1: violate California privacy laws. The latest complaint, filed in the

0:36 Speaker 1: US District Court for the Central District of California on Monday,

0:41 Speaker 1: January five, only listed Ticketmaster as the defendant. The class

0:45 Speaker 1: action was led by Solano County, California resident named Jeffrey Scruggs.

0:52 Speaker 1: The complaint claims that Ticketmaster employs advertising and analytics trackers

0:59 Speaker 1: for from Google, Facebook, TikTok, and Microsoft bing Oh Bing,

1:05 Speaker 1: I remember bing.

1:05 Speaker 3: I forget that that exists.

1:06 Speaker 2: I know, I do too, I didn't even know it

1:08 Speaker 2: still existed.

1:09 Speaker 1: As well as those operated by Pinterest, Snap and comm

1:13 Speaker 1: Score to illegally quote collect, receive and process unquote information.

1:22 Speaker 1: Excuse me how to cough information from users, such as

1:26 Speaker 1: IP addresses, paid RL's timestamps, and device on or browser characteristics,

1:31 Speaker 1: among others. By the way, before we go any further

1:34 Speaker 1: with this, I would just say, yeah, I just kind

1:39 Speaker 1: of would have assumed that, like, is any of this

1:43 Speaker 1: shocking to you?

1:45 Speaker 4: No? Shocking el Heck no no. But it raises an

1:49 Speaker 4: important issue about privacy. So do you, on the one hand,

1:54 Speaker 4: do you want ads that are targeted to what you like?

1:57 Speaker 4: Maybe you would like that instead of add that are

2:00 Speaker 4: selling trying to sell your products you would have nothing

2:02 Speaker 4: to do with, right, Like, But.

2:08 Speaker 3: What to what? To what expense?

2:12 Speaker 4: Do you want it to know when you turn your

2:15 Speaker 4: browser on and off? Do you want it to tell

2:18 Speaker 4: what your favorite color is? Do you want it to

2:20 Speaker 4: tell what musicians you're looking up or whether you looked

2:23 Speaker 4: up something for athletes' foot You know how it could get?

2:28 Speaker 4: How much information? Is okay with you? Because once it's out,

2:31 Speaker 4: it's out right. Once something gets a net, it's on

2:33 Speaker 4: the net. There's no deletion, it's there.

2:38 Speaker 3: You know.

2:38 Speaker 4: I remember years ago, years and years and years ago,

2:42 Speaker 4: when the supermarkets came out with this device that you

2:47 Speaker 4: could go around to shop with and it would get

2:50 Speaker 4: to know you, and it would tell you if you

2:52 Speaker 4: were in a particular aisle, do you want to get

2:54 Speaker 4: X again? Or why again? And how privacy wants got

2:59 Speaker 4: really said about it. They're like, oh, well they're gonna

3:02 Speaker 4: know what you're eating, They're gonna know what you're tagging him,

3:04 Speaker 4: you know. And then it was like, oh, I went

3:05 Speaker 4: shopping and then I got like five cheese coupons in

3:08 Speaker 4: the mail because I bought a lot of cheese. So

3:12 Speaker 4: where did that seveiled information come from? So to them

3:15 Speaker 4: doing this as they're trying to show you the ads,

3:18 Speaker 4: like they want to show you the Doobie Brothers, So

3:20 Speaker 4: they want to show you I don't know, kid rock

3:24 Speaker 4: whoever it is.

3:24 Speaker 1: Yeah, to me, it's no different than you know, when

3:27 Speaker 1: you go on a shopping site like Amazon and you

3:30 Speaker 1: see products selected for you, suggested for you, I should

3:34 Speaker 1: say that by your recent history that you might like, yes,

3:38 Speaker 1: things that you're actually interested in.

3:39 Speaker 2: That's how all of it works.

3:41 Speaker 4: Okay, Well why does it always try and show me

3:43 Speaker 4: something I've already bought?

3:44 Speaker 2: I don't know. Maybe you want to buy it again? No,

3:47 Speaker 2: maybe you need another one. I don't know.

3:49 Speaker 4: I never understand that one. Why you showing me something

3:52 Speaker 4: I already bought. Well crazy, But you know, so it

3:55 Speaker 4: comes down to privacy, right.

3:58 Speaker 1: Yeah, But the I have an unpopular opinion about that,

4:02 Speaker 1: and that is this. I'm just speaking for me personally.

4:05 Speaker 1: I couldn't care less, couldn't care less about any of it.

4:09 Speaker 1: I have no privacy to protect because guess what, none

4:12 Speaker 1: of us do anymore. I mean, come on, because this

4:16 Speaker 1: toothpaste is so far out of the tube.

4:19 Speaker 2: Who cares?

4:21 Speaker 1: Some people I know don't want What I just said

4:26 Speaker 1: is an unpopular opinion.

4:27 Speaker 2: Well, I think probably most people.

4:29 Speaker 4: Don't put the browsers in the setting that allows them

4:33 Speaker 4: to browse and do things without being cast.

4:36 Speaker 1: I'm glad you said that, because that's an easy solution. Yeah,

4:40 Speaker 1: just put it in an incognio mode and go crazy.

4:42 Speaker 1: That's all you gotta do.

4:44 Speaker 4: That.

4:44 Speaker 3: Well, now, it's easy for you to say that, but

4:46 Speaker 3: you got.

4:47 Speaker 2: To look that it's easy to do it.

4:49 Speaker 4: You've got to look at it in the legal sense

4:51 Speaker 4: of the word of how much is it not? How

4:53 Speaker 4: much is what is crossing the line? Is there a

4:55 Speaker 4: line on your privacy that you don't want cross that

5:00 Speaker 4: you do want the laws to protect because you don't

5:03 Speaker 4: want companies, you know, gathering that like do you want

5:08 Speaker 4: the local hospital to start sending you bereavement things because

5:12 Speaker 4: it got connected that you had somebody that passed.

5:15 Speaker 1: But it wouldn't offend me. I wouldn't be like, oh,

5:18 Speaker 1: this is insensitive. I can't believe I'm getting this.

5:20 Speaker 4: I but we But somebody else might be like, why

5:23 Speaker 4: not does.

5:23 Speaker 3: Anybody know this?

5:24 Speaker 2: Why not?

5:25 Speaker 1: Like I said, it's my way of looking at is

5:28 Speaker 1: it's an unpopular opinion.

5:30 Speaker 2: I just don't care. I've never cared. I don't care.

5:32 Speaker 4: You're an oddity because you're one of those people that

5:35 Speaker 4: is I am who I am as I am you.

5:38 Speaker 4: You don't have to remember his story because it's always truth, right,

5:42 Speaker 4: you know so, and that unfortunately.

5:44 Speaker 3: These days could be kind of rare.

5:46 Speaker 4: So if you're somebody that's trying to hide behind a cloud,

5:49 Speaker 4: you don't want the surveiled. Or if you mean there

5:52 Speaker 4: is a certain perspective to respect that people do have

5:56 Speaker 4: a right to privacy.

5:57 Speaker 3: People do have a right to be safe within their

6:00 Speaker 3: own environment. They have that right. So how far is

6:04 Speaker 3: it okay to let a company go?

6:07 Speaker 2: Do you have a line?

6:09 Speaker 1: So I would argue again and think this will be

6:11 Speaker 1: an unpopular opinion. People will disagree with me. But if

6:14 Speaker 1: you have if you want to have that expectation of privacy,

6:17 Speaker 1: you have to take some simple steps to do that,

6:20 Speaker 1: like putting your browser in incognito mode for example, or

6:23 Speaker 1: using a VPN. But if you like, this is the

6:27 Speaker 1: part that will be unpopular with people. I think at

6:29 Speaker 1: this point in twenty twenty six, you have no more

6:33 Speaker 1: just using your browser as is and and just looking

6:38 Speaker 1: at whatever you're looking at. You have no you should

6:40 Speaker 1: have no more greater expectation of more greater. You should

6:44 Speaker 1: have no greater expectation of privacy doing that, then you

6:48 Speaker 1: should in a public place having a conversation with someone disagree.

6:51 Speaker 4: I'm sure most people will right to be if you're

6:55 Speaker 4: in your home doing whatever it is you're doing, as

6:58 Speaker 4: long so long as it's not an illegal horrible thing,

7:01 Speaker 4: you have right to And the VPN isn't going to

7:03 Speaker 4: solve this problem because remember in the article they talked

7:05 Speaker 4: about it's collecting the IP address paige Ur. Else having

7:09 Speaker 4: a VPN doesn't matter. That VPN only hides where you are.

7:15 Speaker 2: If you put it in an incognito.

7:17 Speaker 4: You could go for incognito, But do you know whether

7:19 Speaker 4: or not this technology to get around that?

7:22 Speaker 3: Can they still look at it?

7:23 Speaker 4: And if there's no law prohibiting it, then it is

7:26 Speaker 4: legal State of New Hampshire. If it is not a

7:28 Speaker 4: law specifically saying it's illegal, then it is legal in

7:33 Speaker 4: the State.

7:33 Speaker 3: Of New Hampshire. That's how our laws are.

7:35 Speaker 4: So if there's no law that says I don't have

7:37 Speaker 4: the right to invade your privacy, and look at what

7:39 Speaker 4: did you buy off a ticket Master? When did you

7:41 Speaker 4: buy it? What venues are you going to? And can

7:46 Speaker 4: that information then be gotten out there? Can that information

7:49 Speaker 4: then be sold? Can somebody use it to surveil.

7:52 Speaker 1: To people always complained about all I don't want my

7:54 Speaker 1: information being sold that that's been going that was going

7:58 Speaker 1: on pre Internet, like if you've ever gotten a piece

8:01 Speaker 1: of junk mail that friedmation.

8:06 Speaker 3: But that doesn't make it right, that doesn't make it right. Well, no,

8:11 Speaker 3: that's not how it now listened to you. It doesn't

8:14 Speaker 3: have to be. That's how it works.

8:15 Speaker 4: It is.

8:16 Speaker 3: If that's how it works.

8:17 Speaker 4: And Ticketmaster can say that's how it works, we've got

8:20 Speaker 4: the monopoly.

8:21 Speaker 3: That's why you guys.

8:21 Speaker 4: Should just you know, sell your tickets through us and

8:24 Speaker 4: suck it up that you're getting, you know, two cents

8:27 Speaker 4: on the penny or whatever it is.

8:29 Speaker 3: You know there's I don't I don't like that.

8:32 Speaker 1: That's just like how it is like even pre internet.

8:36 Speaker 1: Like you subscribe to a magazine and you start getting

8:39 Speaker 1: offers in your mailbox for other magazines that might be

8:42 Speaker 1: interesting to you. Why does that happen because the company

8:45 Speaker 1: that you bought that magazine subscription from took your information

8:49 Speaker 1: and sold it to somebody.

8:50 Speaker 4: Ever, ninety percent of companies out there have the ability

8:54 Speaker 4: that you can say no, do not share. You have

8:56 Speaker 4: the ability to say no, do not share on a

9:00 Speaker 4: lot of these websites, a lot of these companies. You

9:03 Speaker 4: have that right to say no. So they can sell

9:07 Speaker 4: everybody else, but you sure if they do sell you,

9:10 Speaker 4: then they're violations. They're violating your privacy and they're not

9:14 Speaker 4: respecting the choice you made to say no, I don't

9:17 Speaker 4: want you to share my hell, I don't want you

9:20 Speaker 4: to know that I'm buying hemorrhoid cream or I'm buying.

9:23 Speaker 3: Athletes foot stuff.

9:25 Speaker 4: Like maybe people don't so what the other side of

9:29 Speaker 4: that coin, The unintended consequence can be as bad as

9:33 Speaker 4: somebody doesn't go get treatment for something because they're too

9:36 Speaker 4: afraid of the surveillance of somebody finding out that what

9:39 Speaker 4: that is that they have a treatment for.

9:42 Speaker 3: You gotta think worst case, best case scenario. Sure, and

9:44 Speaker 3: if the.

9:45 Speaker 4: Unintended consequences can be harmful and hurt somebody, then there

9:49 Speaker 4: is a call to say we have a right to privacy.

9:55 Speaker 2: Yeah.

9:56 Speaker 4: I don't think that just because the Internet was created

9:58 Speaker 4: that means that you lose your.

9:59 Speaker 1: Right to pri No. I just think it's no. I

10:02 Speaker 1: agree with that in principle. I just think it's uh.

10:07 Speaker 1: I think the expectator people need to adjust their expectations.

10:11 Speaker 3: But I want to know what your line is.

10:12 Speaker 4: If they're saying they're they're collecting what was that word

10:15 Speaker 4: they use, Oh, browser characteristics?

10:18 Speaker 3: What in the heck does that actually mean?

10:20 Speaker 2: I don't even know. I just I just know I personally.

10:23 Speaker 3: Would that mean accessing the camera?

10:25 Speaker 4: Oh?

10:25 Speaker 2: That would be bad.

10:26 Speaker 4: Yeah.

10:26 Speaker 1: I don't want that happening. I want some prohibiting it.

10:29 Speaker 1: And there is Oh, that's definitely against a lot of sense.

10:33 Speaker 4: Yeah, a private if what if you're using a website

10:37 Speaker 4: that utilizes your camera? If there isn't a lot of

10:41 Speaker 4: it says that website can't then take whatever you utilize

10:44 Speaker 4: that camera with and sell it to somebody.

10:46 Speaker 3: Then they get to sell it to somebody.

10:47 Speaker 4: What if I'm using an online thing to size out

10:50 Speaker 4: my eyeglasses, to buy my eyeglasses, to put in my prescription.

10:54 Speaker 4: That's my private information, whether you think it's important or

10:57 Speaker 4: not important information, that's my private that.

11:00 Speaker 2: Would be protected by hippo. Wouldn't it anywhere?

11:03 Speaker 1: No?

11:04 Speaker 4: Not?

11:05 Speaker 3: Maybe? Maybe not. I don't know.

11:06 Speaker 2: I would think it.

11:07 Speaker 1: I don't know, because it because the ceiling with an

11:09 Speaker 1: eyeglass prescription can an aspect of it.

11:12 Speaker 2: That's what I'm thinking.

11:12 Speaker 3: Can they get away with sharing any of the other stuff?

11:15 Speaker 3: I don't know.

11:16 Speaker 1: Probably I don't like who you bought the glasses from?

11:19 Speaker 1: And yeah probably yeah?

11:20 Speaker 4: You know so ticket masters some kind of what are

11:25 Speaker 4: they doing on the back end is my thing? Like okay,

11:28 Speaker 4: time stamps, they know when you're up, they know when

11:31 Speaker 4: you're buying your tickets.

11:32 Speaker 2: Yeah, they know when to send out.

11:34 Speaker 3: You know what I mean? They know it target cool? Cool?

11:38 Speaker 2: Really show me, show me what you want to sell

11:39 Speaker 2: me you want to Maybe we're.

11:42 Speaker 3: Getting closer and closer to Big Brother then.

11:45 Speaker 2: Closer and closer. We're already there, We've been there for

11:48 Speaker 2: a long time.

11:48 Speaker 4: But in the aspect of a private business, do they

11:52 Speaker 4: have the right to investigate you, to surveil you in

11:59 Speaker 4: such a way?

12:01 Speaker 2: Eh? You think I'm interesting enough? You want to investigate

12:03 Speaker 2: and surveil me, go ahead.

12:05 Speaker 3: Well that's my.

12:07 Speaker 4: That's my ass that's my personal opinion as well. But

12:10 Speaker 4: that can be my personal opinion. That doesn't mean it

12:12 Speaker 4: has to be forced to be everybody else.

12:14 Speaker 2: No, I don't I know.

12:15 Speaker 3: I have the air on the side of safety first.

12:18 Speaker 4: So the right to privacy should supersede the right for

12:20 Speaker 4: the company to be able to sell the information or

12:23 Speaker 4: to collect this data.

12:25 Speaker 3: How far deep browser characteristics means? I don't know.

12:31 Speaker 4: And could they Well here, let me throw this at you.

12:33 Speaker 4: Could they utilize any of this information against the artists?

12:37 Speaker 4: Could they collect data using these surveiled technologies that helps

12:41 Speaker 4: them buy new ways to nicol and I'm the artists,

12:45 Speaker 4: so they get even less? We have how many times

12:47 Speaker 4: we talked about how many how much money the artists

12:49 Speaker 4: don't get?

12:50 Speaker 2: Right? Yeah?

12:52 Speaker 3: Could that be utilized to do it even further?

12:54 Speaker 1: Well, if you want to look at it, so The

12:56 Speaker 1: article is up at music Business Worldwide dot com. There's

12:58 Speaker 1: a bit more to it, but but like I said Ticketmaster,

13:02 Speaker 1: they're always in trouble for something, and they're.

13:04 Speaker 4: Always trying to get more for less. So protect the artists,

13:09 Speaker 4: watch out for each other.